Shipping Policy

Shipping Policy

We ship the products in 2-3 working days

How long will it take for my order to be delivered?

Orders in India are typically delivered in around 5-8 working days depending on shipping address and other factors (public holidays, extreme weather conditions, etc.). In some rare cases, it might take 2 weeks depending upon the availability of the product. In parts of Jammu Kashmir and North East India the delivery may take upto 10 working days.

Are there any additional shipping charges?

We provide free shipping on all Prepaid Orders, for all cash on delivery orders we charge nominal amount as Cash on Delivery charges.

How do I track my order?

You can track your order once it is dispatched. An email and SMS will be sent with a tracking code and link. It you have any confusion you can email to us at support@vmakecustom.com.

Which courier companies used to deliver the product?

All our products are shipped via Shadow Fax, Delhivery, DTDC, Xpressbees, and Ecom Express on the pincode.

What will happen in case when tracking details show product delivered but customer has not received it?

It is a rare case as majority of the time the product is received by family members, neighbours, flat mates or is delivered to the office mail room. In genuine cases we will refund full amount to the customer after we have done proper investigation of the case which takes 10 working days.

If you get the order delivered notification and you have not received the product then please let us know within 48 hours of the notification received. We will immediately raise the issue with our courier partner and will resolve the issue. Post the mentioned timeline, it will be difficult for us to take the action and we will not be liable to any losses.

All disputes are subjected to Delhi jurisdiction only.

Working Hours: 10 AM to 6 PM (Monday to Saturday)