COD Policy/Note – Fake Orders
Hello, It’s really sad to acknowledge this fact, but some people do not respect the time and effort we genuinely put into shipping and providing quality products.
Lately, we have been receiving orders from customers all around the country. While most of them are genuinely nice people who are happy with our products and give their honest feedback, there are some who do not care.
When we started CASH ON DELIVERY, it was built on mutual trust and understanding. However, now we get orders from customers who, when the product is shipped to them, tell the courier that they never placed the order and cancel it on the spot.
Since this is becoming a regular occurrence, we need to protect the remaining genuine customers who order from us.
Hence, we have cohesively decided:
- A WhatsApp message, SMS, or email will be sent to customers who place COD orders to confirm dispatch for their orders. This verification process shall last for 3 days post the order date.
- If we do not receive confirmation within this period, the order will be deemed canceled, and a cancellation message will be sent to the concerned phone number.
- We understand that in this process, we may filter out a genuine customer who could not confirm their order due to a valid reason. If you feel that your order has been canceled by mistake, please write to us at support@vmakecustom.com, and we shall gladly process your order.
We might not fulfill the Cash on Delivery order even after confirmation if the address seems incomplete to us.
We are sorry that we have to resort to this, but honesty is something we value in our company, and we must be responsible to you to provide a proper shopping experience here at VMakeCustom.
Thank you